Train the Trainer
Training that makes a real difference
Effective training skills
If your team members are required to give training courses to their staff then you need to give them the skills to deliver them effectively. Good training is about much more than simply imparting knowledge. Learning Curve Train The Trainer workshops help Trainers develop the structure, skills and confidence to train others effectively.
Good trainers create and deliver memorable training courses that achieve the desired results.
This learning Curve training workshop teaches the skill of training from needs identification, through training delivery (including establishing the right relationship, dealing with difficult situations and motivating and inspiring attendees) to post- training course evaluation.
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Coaching telephone staff
Coaching is one of the most effective ways of improving and maintaining results in the workplace.
As managers and supervisors, we realise that by continuous coaching and development we grow our people and our business. Therefore, it is one of our most important functions. In order to develop customer service and sales skills and improve the performance of our telephone communicators, an objective and measurable system of coaching and evaluation is essential. This Learning Curve workshop equips coaches with the necessary structure, feedback skills and confidence to facilitate effective coaching and performance evaluation.
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