Selling by Telephone
The telephone is a powerful business tool and sales can be won or lost just on telephone skills. This workshop will ensure every participant has the skills to take or make calls in a way that leaves a positive impact on the customer, by teaching them call planning, preparation and structure, control, rapport building and how to maximise opportunities
Course Contents
The
role of the telephone
What
is selling?
Understanding
why people buy
Using
your voice
Planning
and structuring the sales call
The
call opening
Making
follow-up calls
Effective
questioning skills
Identifying
further sales opportunities
The
matching stage
Effective
account management
Discussing
cost
Closing
the sale and gaining commitment
Handling
sales resistance
Notes:
This course can be customised to your company's specific requirements
Learning Curve, Reading, Berkshire, England Phone 0118 987 5683
