Effective Telemarketing Skills
Although your team may not be selling a product or service on the telephone, they may be part of the sales process. This workshop is for people, who gather marketing information, prospect, generate leads, qualify interest, or arrange meetings over the telephone. Participants will learn how to open a conversation positively, use their words and voice tone to best effect, ask the right questions in the right way, and gain agreement from the customer to progress the call
Course Contents
Telemarketing
objectives
Profile
of the Telemarketer
Using
databases
Planning
telemarketing activity
Recording
and utilising results
Getting
through to key decision makers
Opening
the sales conversation
Gathering
important information
Presenting
information
Gaining
commitment
Following
up mailshots
Handling
objections
Notes:
This course can be customised to your company's specific requirements
Learning Curve, Reading, Berkshire, England Phone 0118 987 5683
