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Customer care skills
Customer care excellence
It is widely known that people buy people first, products and services second, so everyone who communicates with a customer must have the right skills. Whether you handle customer enquiries on the telephone or in person, Learning Curve workshops will ensure that participants assess their own customer care skills, understand the influence they have and be given the skills to excel your customer service levels.
Credit control by telephone
Effective credit control is largely dependent on creating good customer relationships; the skill and personality of the credit controller impacts on the results achieved. This workshop gives credit controllers the opportunity to assess their own skills and personality and develop more effective customer relationships.
Participants acquire techniques for managing difficult situations, gathering vital information and using assertive behaviour to work towards a win/win situation.
Receptionist skills
Today's receptionist is expected to manage multiple priorities with a welcoming smile and an excellent telephone manner. They are likely to be the first person a customer sees on entering your building, and may be the first person the customer speaks to on the telephone, so it is vital that the right first impression is created first time, every time.
This workshop focuses on the essential skills for building rapport with customer and visitors quickly: verbal and non-verbal messages, dealing with tricky situations calmly and confidently and maintaining self-motivation.
Feel free to contact Learning Curve for more information.
Learning Curve, Reading, Berkshire, England Phone 0118 9875683
