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Sales skills
Effective Selling Skills
Selling Skills are vital in an increasingly competitive world and it is often the skills and personality of the salesperson that adds the edge to your offering. This Learning Curve workshop covers two key areas of selling; building and developing the business relationship and the selling skills required to win. Participants will learn how to plan, structure and conduct a sales situation and how to identify, relate to and build a rapport with customers. New sales skills are practiced and reviewed in a supportive environment.
Effective Telemarketing Skills
Telemarketing is an effective way of generating interest or maintaining business for the company.
Although your team may not be selling a product or service on the telephone, they may be part of the sales process. This Learning Curve workshop is for Customer Care, Customer Service or telemarketing staff who gather marketing information, prospect, generate leads, qualify interest, or arrange meetings over the telephone.
Participants will learn how to open a conversation positively, use their words and voice tone to best effect, ask the right questions in the right way, and gain agreement from the customer to progress the telemarketing call.
Selling by phone
Telesales and telephone skills are vitally important in many businesses today.
Telesales activity gives a company the opportunity to introduce its products and services to thousands of potential customers quickly and cost-effectively.
The telephone is a powerful business tool and sales can be won or lost just on telesales and customer service skills. This Learning Curve selling skills workshop will ensure every participant has the right sales skills to take or make calls in a way that leaves a positive impact on the customer, by teaching them telesales call planning, preparation and structure, control, rapport building and how to maximise selling opportunities.
Managing internal sales
The Sales Management function is pivotal to the success of many businesses.
Internal sales managers have a unique job with unique pressures and need to have an effective way to monitor and manage their team members. Learning Curve Training Services can help.
This Learning Curve sales management workshop will give them the right skills and resources and help them to inspire their sales team. By the end of the course, they will have demonstrated improved sales management techniques and have developed a strategy for increasing the success of their team.
Arranging meetings by telephone
Telesales, telemarketing staff and/or customer service staff will benefit from assessing and improving their selling and communication skills. This one-day Learning Curve workshop is suitable for anyone who needs to arrange sales meetings by telephone. Participants are guided through the structure and process of a call and given ample opportunity to practice their new selling skills in a constructive and supportive environment.
Feel free to contact Learning Curve for more information.
Learning Curve, Reading, Berkshire, England Phone 0118 9875683
