Receptionist Skills
Today's receptionist is expected to manage multiple priorities with a welcoming smile and an excellent telephone manner. They are likely to be the first person a customer sees on entering your building, and may be the first person the customer speaks to on the telephone, so it is vital that the right first impression is created first time, every time.
This workshop focuses on the essential skills for building rapport with customer and visitors quickly: verbal and non-verbal messages, dealing with tricky situations calmly and confidently and maintaining self-motivation
Course Contents
The
role of the Receptionist
Managing
multiple priorities
Creating
the right first impression
Body
language
Managing
stressful situations
Controlling
a telephone conversation
Voice
usage - the impact of language and voice tone
Dealing
with abusive calls and nuisance calls
Notes:
This course can be customised to your company's specific requirements
Learning Curve, Reading, Berkshire, England Phone 0118 987 5683
