Managing Internal Sales
Internal sales managers have a unique job with unique pressures and need to have an effective way to monitor and manage their team members. This workshop will give them these skills and resources and help them to inspire their team. By the end of the course, they will have demonstrated improved management techniques and have developed a strategy for increasing the success of their team
Course Contents
Role
of the Internal Sales Manager
Managing
your team's expectations
Leadership
style - what style are you?
The
make-up of the team
Creating
the right environment
Recruiting
Telesales staff
Motivating
Telesales staff
Using
incentives and games
Training
Telesales
Coaching
skills
Setting
Telesales performance standards
Monitoring
systems
Notes:
This course can be customised to your company's specific requirements
Learning Curve, Reading, Berkshire, England Phone 0118 987 5683
