Customer Care Excellence
It is widely known that people buy people first, products and services second, so everyone who communicates with a customer must have the right skills. Whether you handle customer enquiries on the telephone or in person, this workshop will ensure that participants assess their own customer care skills, understand the influence they have and be given the skills to excel your customer service levels.
This workshop ensures that customer care is not a job title - it becomes a way of thinking and behaving that puts your customer first every time.
Course Contents
Managing
customer expectations
What
is effective customer care?
Barriers
to excellent customer care
Managing
internal customer relations
Positive
thinking
Communication
styles
Handling
telephone enquiries
Body
language
Dealing
with complaints
Active
listening skills
Notes:
This course can be customised to your company's specific requirements
Learning Curve, Reading, Berkshire, England Phone 0118 987 5683
