Credit Control by Telephone
Effective credit control is largely dependent on creating good customer relationships; the skill and personality of the credit controller impacts on the results achieved. This workshop gives credit controllers the opportunity to assess their own skills and personality and develop more effective customer relationships.
Participants acquire techniques for managing difficult situations, gathering vital information and using assertive behaviour to work towards a win/win situation.
Course Contents
Putting
yourself in the customer's place
Planning
the telephone call
Opening
the conversation -setting the scene
Asking
the right questions
Dealing
with aggressive behaviour
Giving
information assertively
Agreeing
payment terms
Closing
the call on a positive note
Notes:
This course can be customised to your company's specific requirements
Learning Curve, Reading, Berkshire, England Phone 0118 987 5683
