Newsletter - Learning Matters - No.12

Using Memory Aids

Whatever your job function, there will be times at work and in life when you will benefit from Memory Aids, i.e. tools and tricks to help you remember specific things more easily.

Learning Curve training programmes often use Memory Aids to help make training messages stick in people's long-term memory.

Mneumonics - the art of assisting the memory by using a system of artificial aids - rhymes, rules, phrases, diagrams, acronyms and other devices - all help in the recall of names, dates, facts and figures.

The word comes from the Greek mneme (memory) and mnemon (mindful). Mneumonics were first invented by the Greeks for memory training 2500 years ago.

Many modern examples of mneumonics are in everyday popular use: e.g.

Richard Of York Gave Battle In Vain

this helps us remember the colours of the rainbow:

White, Orange, Yellow, Green, Blue, Indigo, Violet

Here are some useful business-related mneumonics that you may find valuable in the workplace.

P-P-P-P-P Proper Planning Prevents Poor Performance
Making Presentations / running meetings
Accurate - Brief - Concise
Big, Bold, Brilliant (refers to using visuals)
Stop (walking), Smile (at the audience), Start (talking)
Giving Concise Information
K-I-S-S Keep It Simple, Stupid!
Making Training Messages Stick
P-R-A-C-T-I-C-E Pictures, Repetition, Anecdotes, Context, Timing, Imagery, Chunking, Encoding
Structuring an inbound call
Greet, Ask, Tell, End
Listen, Ask, Discuss, Answer
Always Be Closing
Attention, Interest, Desire, Action
Structuring a meeting
T-R-A-Q-S-S Thank them, Reason (for being there), Agenda, Questions, Solutions, Summary

Learning Curve - Reading, Berkshire, England: +44 (0)118 987 5683

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