Learning Curve
Learning Matters


Giving Feedback

Practical Exercise - Improving Performance

Assess your own 'feedback' skills using the table below.

Standard Yes No
1. Did you open the discussion on a positive note?
2. Did you ask the team member for their general thoughts, opinions, feelings?
3. Did you ask the team member what they thought they did well?
4. Did you ask the team member what area they weren't so happy with?
5. Did you ask mainly open questions?
6. Did you give appropriate praise?
7. Did you balance good feedback with areas for improvement?
8. Did you encourage the team member to set their own objectives?
9. Did you end the discussion on a positive note?
10. Were you friendly and in control?



Scoring:

Mostly Yes:- Well done! You facilitate rather than lecture and ask rather than tell. Keep this up.
Mostly No:- Focus on your questioning and listening skills, try to curb the urge to tell them what you think!


Click here to return to the previous page.




To read previous versions of Learning Matters, click on the links below:-

Learning Matters 07
Learning Matters 06
Learning Matters 05
Learning Matters 04
Learning Matters 03
Learning Matters 02
Learning Matters 01



Learning Curve For more information about Learning Curve and the courses we run, please contact us at moreinfo@yourlearningcurve.co.uk
Or call us on 0118 9875683, or fax us on 0118 954 1892


Sales TrainingCustomer Service TrainingTrain the TrainerMangement TrainingPersonal Development
www.yourlearningcurve.co.uk