PREPARING TRAINING SESSIONS

When preparing a relatively involved training programme, e.g. an Induction Course, it helps to prioritise what the trainee needs to know so that you can plan your sessions accordingly.

Mark your sessions with the following priority ratings:

MK - Must Know, e.g. Basic product knowledge, computer system, how to use the telephone



SK - Should Know, e.g. how other departments operate



CK - Could Know - this is luxury knowledge that adds to the base of learning but is not vital information

When planning your induction course, arrange the MK subjects first, followed by the SK subjects and finally the CK's.

If time is short leave the CK's until a later date. Never leave out the MK's.

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