Frequently Asked Questions
Training that makes a real difference
If you are buying training for your team or your company then you will want to be sure that Learning Curve can deliver the results that matter.
We have collated the answers to some of the questions we are most frequently asked, if you have any other you are welcome to ask them directly.
While it may seem that you are taking a risk in training staff that may leave - consider the impact of inept or uneducated staff on your business.
You can also take comfort from the fact a survey published by the Institute of Management suggests UK businesses who gave management training a high priority also reveal an increase in financial turnover compared with others in their sector.
In contrast, of those companies that give lower priority to management development, only 46 per cent report increased turnover.
All Learning Curve training is created to revitalise and reinforce existing skills and knowledge.
We encourage participants to contribute from their own experiences since this not only benefits the group but can also stimulate them to recover previously forgotten best practises.
The creation of new or improved skills is fundamental to our learning philosophy. We design all of the workshops with the needs of your company and the participants firmly in mind, so you can be sure that the skills and the case-studies on which we base the practise exercises are relevant to your business and customers.
To quote one of our clients; "The team are now above target and achieving record-breaking results"
We always strive to ensure that changes in attitude, motivation and behaviour are continued outside of the workshop.
Of course, a large part of the performance improvement must be driven by ongoing reinforcement in the workplace, but we are confident that your staff will return invigorated and eager to implement their new skills and knowledge.
Learning Curve can conduct a training needs analysis to enable you to assess your current standards of performance against your objectives and identify the skills-gap that needs to be addressed for your target to be achieved.
The outcome of the analysis is used by us to customise some or all of the workshops to your specific requirements.
Good training is about much more than simply knowledge, continuous coaching and development grows your business.
Learning Curve training emphasises getting buy-in from your team before the workshop even starts.
By encouraging participants to discuss their learning objectives and concerns, we ensure that they understand the benefits and relevance of the session to them. In our experience, this leads to teams that are not only motivated to learn, but also to implement their new skills in the workplace.
Learning Curve has several workshop modules aimed at promoting better relationships.
We also frequently find that bringing your team together with a common goal and encouraging participation and the sharing of experiences and ideas draws people together even if in the workplace they have distinctly different jobs.
Many organisations have internal customers who must receive the same quality of service as external customers.
We have created several workshop modules that focus on the key elements of customer relationships, including empathy, rapport, communication skills and assertiveness.
These can be combined to create a complete customer focus workshop that can be delivered to any job function and tailored to the needs of your business.